Mellon Labs
An all-in-one solution for business for transcribing and analyzing any types of calls
Tags: AI Transcribe, Meeting Summarization, Key Point Extraction, Productivity Tool, Efficiency Software, Meeting Analytics, Business Intelligence
Tags: AI Transcribe, Meeting Summarization, Key Point Extraction, Productivity Tool, Efficiency Software, Meeting Analytics, Business Intelligence
Short description
Mellon helps your team transcribe, summarize, search and analyze meetings. It effectively transcribes your team's meetings in real time, ensuring every word is accurately recorded. In addition to transcription, Mellon also provides detailed summaries to help you quickly grasp key points and make decisions.
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Problem & Solution
Problem
A client approached us with the idea of developing a tool that could be integrated into video conferencing to transcribe meetings and automatically highlight key points. Our goal was to develop a tool that would increase the efficiency of communication and management within the team, providing better understanding and coordination in processes.
Solution
Our team developed Mellon, a solution that allows users to view an hour-long meeting in just five minutes. We have introduced a filtering system that allows you to see the key topics discussed during meetings. This ensures that users can efficiently access and analyze the most important aspects of their discussions, increasing productivity and ensuring that no important detail is missed.
Top 3 solutions
AI-Driven CRM Integration
Mellon now includes an AI assistant that logs call notes, actions, and details directly under corresponding contacts in your CRM system. This automation ensures that all interactions are recorded systematically, enhancing the richness of CRM data and improving follow-up precision.
Call center
The knowledge base system made it possible to simplify the entry threshold for cooperation with the call center through automated creation of scripts, and also reduced the cost of staff training. Analysis of transcriptions made it possible to simplify the collection of feedback and the emotional coloring of interactions, thereby increasing the quality of service and customer satisfaction. A pleasant bonus was the simplification of interlingual interaction within the company.
Online personnel training platform
The introduction of transcription, automatic generation of notes and a system for taking notes in lecture materials, making it possible to simplify the perception of the material and smooth out potential reservations of lecturers. Automatic generation of notes allowed users to focus on the material in more detail. And the “on-site coaching” tagging system has become an additional resource for collaboration among platform users.
Unique and important solutions
To ensure the security and confidentiality of meeting information, our solution includes advanced custom privacy controls. This vital feature enables organizations to tailor visibility settings so that only the necessary details of the meetings are accessible to designated team members. By configuring these privacy controls, teams can safeguard sensitive information, allowing only relevant participants to view or access specific meeting contents.
Architecture
Technology stack
Transcription and auto follow-up of all calls have been introduced
custom IT development company. The results are uploaded directly to Google Workspace with automated distribution of access levels to records. An automatic connection to any calls from corporate accounts has been configured, and a system for automatically assigning tasks to a proprietary task tracker has been connected.
Coverage of about 100 users. 80 hours of calls go through the system every week.
custom IT development company. The results are uploaded directly to Google Workspace with automated distribution of access levels to records. An automatic connection to any calls from corporate accounts has been configured, and a system for automatically assigning tasks to a proprietary task tracker has been connected.
Coverage of about 100 users. 80 hours of calls go through the system every week.
Automated Real-Time Translation Services
We can develop a service that provides real-time language translation during live communications, enhancing global business interactions and customer support.
Predictive Analytics for Business Operations
Utilizing AI, we can build systems that forecast trends and automate decision-making processes, helping businesses stay ahead in dynamic markets.
Smart Workflow Automation
We can create AI-powered tools that automate complex business processes, from data entry and analysis to managing emails and scheduling, thereby boosting productivity and efficiency.
We can develop a service that provides real-time language translation during live communications, enhancing global business interactions and customer support.
Predictive Analytics for Business Operations
Utilizing AI, we can build systems that forecast trends and automate decision-making processes, helping businesses stay ahead in dynamic markets.
Smart Workflow Automation
We can create AI-powered tools that automate complex business processes, from data entry and analysis to managing emails and scheduling, thereby boosting productivity and efficiency.
Killer Feature
BACKEND
Python
C++
Docker
ZoomSDK
DATABASES
PostgreSQL
AI
ChatGPT
DeepGram
Python
C++
Docker
ZoomSDK
DATABASES
PostgreSQL
AI
ChatGPT
DeepGram
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